Electronic banking services, encountered as one of the common delivery channels of commercial banks, have enabled most businesses to complete payment processing and transfer funds electronically. The definition of e banking varies amongst researches partially because electronic banking refers to several types of services through which a bank s customers can request information and carry out most retail banking services via computer, television or mobile phone lustsik, 2004. Department of finance and accounting, school of business, university of nairobi, kenya. Electronic banking, or e banking, is the term that describes all transactions that take place among companies, organizations, and individuals and their banking institutions. Ethiopian bankers perception of electronic banking in. Development of electronic money and its impact on the central. Electronic banking is the use of electronic means to transfer funds directly from one account to another, rather than by check or cash. Understanding consumer adoption of internet banking.
Electronic banking can also be defined as a variety of following platforms. First, the initial personal choice of the internet as a medium for information consumption underpins consumer adoption of internet banking. Understanding customer satisfaction of internet banking. Theimpactofdigitalfinancialservicesonfirms performance. E banking is a combination of two, electronic technology and banking. Nowadays, the banks are mainly focusing on promoting the concept of ebanking among their customers since it can provide speedier, faster and reliable services to the customers better than traditional banking. Management and supervision of cross border electronic banking activities. E banking conceptual framework remote banking, considered representative for the new economy, consists of electronic transactions between customers and their bank. The impact of electronic banking and information technology. International journal of business and social science. Banking system, its functions and types, structure of indian banking system, banker and customer relationship, deposits, loans and advances and assets and liabilities management of banks, cheques crossing, endorsement, developments in collection and payment, central banking system evolution, organization. With the world experiencing a global electronic revolution where almost every business transaction can be done through electronic means, zimbabwean banks have not been left out.
Virtual banking includes all non traditional and electronic means of banking such as atm, phone banking, internet banking ib, credit cards and debit cards etc. The impacts of electronic banking on customer satisfaction in. The introduction of e banking services has improved banking efficiency in rendering services to customer. Report on internet banking chapter1 introduction chapter 5. Basel committee report on banking supervision 1998 defined internet banking services as the provision of various banking products and services like bank account management, electronic bill payment and financial advice over the internet.
The impact of electronic banking on the competitiveness of. Journal of internet banking and commerce, april 2010, vol. Provision of electronic banking in the uk and the republic. It provides enormous benefits to consumers in terms of the ease and cost of transactions. This study presents what impact electronic banking has on customer satisfaction in comparing with traditional brick and mortar banking service, its relationship with that of age, occupation and education, its impact on branch visits, the level of customer understanding about e banking and the opportunities and challenges of e banking. The impact of ebanking on customer satisfaction in nigeria. The effect of using electronic banking on profitability of. Journal of internet banking and commerce jibc provides framework for conveying various research and academic brilliance in the field of business and management. Factors influencing customer satisfaction with atm banking charles mwatsika university of malawi, the polytechnic, private bag 303, blantyre 3, malawi email. Factors influencing customers acceptance of internet banking. Electronic banking can be defined as the use of electronic delivery channels for banking products and services, and is a subset of electronic finance 1. Ebanking list of high impact articles ppts journals. Abstract internet banking and other modes of e banking have been a blessing for banking as far as. International journal of scientific and research publications, volume 4, issue 9, september 2014 1 issn 22503153.
Electronic banking services have become an important practice among commercial banks in nigeria. Due to the technological boom, the deployment of information and communication technologies has been reconsidered in the banking sector. In 1981, online banking services started from the new york. E banking services features, challenges and benefits 51 2. E banking, before it became widely used in any other developed and developing countries h. Internet banking is gaining growing popularity particularly among retail customers due its 247 availability and low transaction. Factors influencing customer satisfaction with atm banking. With emphasis on the internal capacities and sustainable infrastructures of modern banking organisations and also on stakeholder perspectives, ijebank promotes highquality international research that discusses electronic banking and other emerging trends in. To present latest information or data to clients about their accounts. As the internet is a mass medium, mass media theories may be helpful in explaining why people choose the internet for general message consumption. The adoption of electronic banking technologies by us. Pdf impact of electronic banking services on bank transactions. Statistical and mathematical tools such as simple growth rate, percentages and averages etc are used. Through reducing bank costs, electronic banking can increase bank incomes.
A number of researchers have concluded that the adoption of internet technology in the banking sector is the chief factor in the spread of e banking. Electronic banking, more commonly known as e banking, is the newest delivery channel for banking services. The effect of using electronic banking on profitability of bank. Electronic banking according to alabed 2003 is an umbrella term for the process by which a customer may perform banking transactions electronically without visiting a brickandmortar. Customer perception towards online banking services. But it also poses new challenges for country authorities in regulating and supervising the financial system and in designing and implementing macroeconomic policy. Arc page 44 benefits and security threats in electronic banking m. Any other matter, which the working group may think as of relevance to internet banking in india. Internet banking refers to the practice of conducting financial transactions by customers over the internet through a bank. Analysis the effects of electronic banking on customer.
Business and management is continuous process which requires production and distribution of goods and services for human requirement. E banking electronic funds transfer system efts computerized systems for conducting financial transactions electronically books. Free banks and banking books download ebooks online. The concept of home banking is alternatively used to illustrate the use of keypad for availing the internet banking services.
This paper explores factors that affect the of adoption or intention to adopt three e. This paper explores a few published articles that reported on the impacts of electronic banking on the banking industry. To identify and describe the impact of ebanking on. The impact of ebanking service quality on customer. Electronic banking and internet banking has been used interchangeable. Pdf impact of electronic banking on customer satisfaction a. The definition of ebanking varies amongst researches partially because electronic banking refers to several types of services through which a banks customers can request information and carry out most retail banking services via computer, television or mobile phone lustsik, 2004.
Mukherjee and nath 2003 defined internet banking as a type of banking activity through which consumers can perform banking transactions such as checking account balances and. Although modern digital banking started with the automated teller machines atm and phone banking, however, the internet and mobile banking o. International journal of academic research in business and social sciences feb 2016, vol. Ethiopian bankers perception of electronic banking in ethiopia a case of. Varying impacts of electronic banking on the banking industry. Have your paycheck deposited directly into your bank or. The most important electronic delivery channels are the internet, wireless communication networks, automatic teller machines atms, and telephone banking. How accurate are valueatrisk models at commercial banks. So, it is the role of thumb that for having ebusiness, one should first achieve ebanking that makes banking services more secure and needless to clients presence in bank. In this paper we outline research issues related to efinance that we believe set the stage for further work in this field. Benefits and security threats in electronic banking.
E banking services using an intelligent electronic device, such as a personal computer pc, personal digital assistant pda, automated teller machine atm, kiosk, or touch tone telephone. International journal of economic development research and investment, vol. Factors affecting adoption of electronic banking international. When you give your check to a cashier in a store, the check is run through an electronic system that captures your banking information and the amount of the check.
He was the cofounder of the journal of banking and finance with marshall sarnat and edward altman and he served as editorinchief of the journal from 1977 to 2007. Electronic or online banking is the newest delivery channel to be offered by the retail banks in many developed countries and there is wide agreement that this channel will have a significant impact on the market. Jun 10, 2015 online banking has become the preferred way for many americans to conduct financial activities. Challenges of the regulatory authorities and the aw y forardw adewuyi, i. However the latter two have two different meanings as baraghani 2007. The aim of this research is to examine ebanking and propose. The journal of banking and finance jbf publishes theoretical and empirical research papers spanning all the major research fields in finance and banking. Development of electronic money and its impact on the. Nowadays, the banks are mainly focusing on promoting the concept of e banking among their customers since it can provide speedier, faster and reliable services to the customers better than traditional banking. E banking includes the systems that enable financial institution. Salehi and zhila, 2008, describes e banking as an electronic connection between bank and customer in order to prepare, manage and control financial transactions. The purpose of the study was to investigate the impact of e banking on the competitiveness of commercial banks in zimbabwe. Dec 06, 2016 tinashe, chirima darlington and kelvin, chikochi, the impact of electronic banking on the competitiveness of commercial banks in zimbabwe 20142015 november 2016.
With emphasis on the internal capacities and sustainable infrastructures of modern banking organisations and also on stakeholder perspectives, ijebank promotes highquality international research that discusses electronic banking and other emerging. Definition of electronic banking electronic banking is an umbrella term for the process by which a customer may perform banking transactions electronically without visiting a brickandmortar institution. The major change witnessed in the banking sector has been great advances in financial innovations and technologies, which are a result of turmoil in the global financial environment. Efinance is defined as the provision of financial services and markets using electronic communication and computation. The impacts of electronic banking on customer satisfaction. The impact of electronic banking and information technology on the employees of banking sector sweety gupta and anshu yadav management and labour studies 2017 42. Ebanking conceptual framework remote banking, considered representative for the new economy, consists of electronic transactions between customers and their bank. These are the use of electronic payments systems, the operations of financial services firms and the operation of. International journal of business and social science vol. Review of accounting studies, journal of accounting and economics, journal of accounting research. Ebanking services features, challenges and benefits 51 2. The aim of the journal of banking and finance is to provide an outlet for the increasing flow of scholarly research concerning financial institutions and. The following terms all refer to one form or another of electronic banking. E banking definition of e banking electronic banking, also known as electronic funds transfer eft, is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash.
Ebanking definition of ebanking electronic banking, also known as electronic funds transfer eft, is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash. Journal of internet banking and commerce covenant university. Electronic banking is a process by which a customer performs banking transactions electronically without visiting a brickandmortar institutions. Citescore values are based on citation counts in a given year e. Pdf impact of electronic banking on customer satisfaction. Impact of electronic banking on customer services in lagos. International journal of electronic banking ijebank. Heliyon partner journal this journal has partnered with heliyon business and economics, a dedicated section of heliyon, an open access journal from cell press that publishes. Journal of internet banking and commerce, august 2011, vol. It is the most leading part of the financial sector of the country as it is responsible for more than 70 % of the funds flowing through the financial sector in the country. Internet banking is gaining growing popularity particularly among.
Aims to quantify the current provision of electronic services by major retail banking organisations in the uk and the republic of ireland. In the current era, online banking was bringing a huge evolution in the banking industry like automated teller machines, phone banking, credit cards, mobile banking and electronic cash jeevan. First conceptualized in the mid1970s, some banks offered customers electronic banking in 1985. Clearing and settlement arrangement for electronic banking and electronic money transfer. Banks are forced to promote online banking services to enhance its operations with reduced cost of operations. Burr 1996 describes it as an electronic connection between the bank and the customer in order to prepare, manage and control financial transactions.
Millions of americans are currently using a variety of e. Impact of electronic banking on customer services in lagos, nigeria. Pdf ebanking and its impact on banks performance and. A special feature of virtual banking is the physical absence of the person seeking banking services at the premises and out of premises even abroad. E banking includes the systems that enable financial institution customers, individuals or. March,indian banking 2005, the icfai journal of professional banker,february pp 710. Nigerias slow adoption of electronic banking practice is rapidly changing for the better. September 2012 296 the definition of electronic banking varies among researchers, because electronic banking refers to several types. Electronic banking, more commonly known as ebanking, is the newest delivery channel for banking services.
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